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Frequently Asked Questions

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Q. Instruction for Returning Item
A. Instruction for Returning Item- Please contact us to get a RMA number BEFORE returning the item.
- Items without RMA number will not be accepted.
- Write the RMA number on the front of the package.
- The returned item must be in original packaging.
- For faster processing, please include a copy of your packing slip and write down your reasons.
- It is important to declare your package as a "Product for Return" on the Customs Declaration Form and also declare "$1" as the commercial value.
- Please send your return package to the following address:

- The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
- Please allow 10 business days to process your returns or exchanges.
- We reserve the right to refuse any returns or exchanges for any reasons.
Q. How can I check my order status?
A. The default free shipping option is via Post Air Mail (Postal Service) and it does not have a tracking number. Therefore, you will not be able to trace the package after it leaves our warehouse. If you have paid for Registered Mail or Expedited Shipping, then there will be a tracking number with more shipping details.
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