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Frequently Asked Questions

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Q. Shipped Wrong Item
A. - If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
- The buyer must inform us within the first 35 days of delivery.
- Depending on the type of item, we we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.
Q. Lost Item
A. - An item is considered lost if it does not reach the buyer after 6 weeks of delivery.
- After the 6th week, the buyer is eligible for a full refund or a reship.
- We are responsible for the reshipping fee.
Q. Out-of-Stock Item
A. - If the buyer does not want to wait for an out-of-stock item and if he has paid by PayPal, then we will refund via PayPal.
Q. Cancelled Order
A. - If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
- If the order can be intercepted and if the buyer has paid by PayPal, then we will cancel the order and refund the full amount via PayPal.
- If the order cannot be intercepted, then we cannot cancel the order. The buyer may return the item for a Store-Credit. The buyer will not be eligible for a refund.
Q. Wrong Address & Undeliverable Address
A. - If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
- If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
- If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.
- If the order is returned to us due to undeliverable address (or other unknown reasons), then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
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