Search Site

Frequently Asked Questions

per page
Q. What if I do not edit my shipping address before settling the payment?
A. We’ll treat the PayPal account address as your shipping address if you do not edit it otherwise. Please make sure your shipping address is the same as your PayPal account address, if not, you will need to edit it.
Q. What should I do if I want to change the shipping address while I am placing an order or after the order is placed?
A. We’ll treat the PayPal account address as your shipping address if you do not edit it otherwise. Please make sure your shipping address is the same as your PayPal account address, if not, you will need to edit it.
Q. What is the estimated delivery time to destination?
A.

Considering the complicated international shipping procedures, the estimated delivery time table below is provided only for reference:

Q. Defective Items
A. - If an item is DOA (Dead On Arrival) or a fault becomes apparent in the first 120 days of delivery, then the buyer may request for a refund (money-back) or a reship.
- The buyer must inform us within the first 120 days of delivery.
- We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee. If the inspection result indicates that the item is not faulty, then the buyer is only eligible for a Store-Credit instead of a refund or reship.
- After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
- After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund instead.
Q. Bought Wrong Item
A. - If the buyer purchased a wrong item, then the buyer may request for an exchange or a Store-Credit. The buyer will not be eligible for a refund.
- The buyer must inform us within the first 120 days of delivery.
- The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
- A 30% restocking fee may be applied for all returns and exchanges at our decision.
- After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged item.
per page