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Frequently Asked Questions - Shipping

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Q. What are the shipping fees?
A.

Shipping via airmail is free worldwide on any product. The delivery cost for express services depends on your country, how many items you order, and the total weight and volume. The information below is for your reference. If you have any questions, please contact us.

Q. What shipping methods are available?
A.

Registered airmail (Hong Kong):http://www.track-trace.com/post
(Here you can track your cargo via the postal websites for over 90 countries. Click the country at the bottom of the homepage and you can also track the cargo status when it arrives in your destination country).
Register airmail (Singapore):http://www.singpost.com/
EMS:http://www.ems.com.cn/english-main.jsp
Currently, if you want to deliver your goods by EMS, you need to pay an additional freight cost which is determined by the volume, weight of products and destination. Allok.cc has an automatic system to calculate the freight cost. If you have any questions, you can contact us.
DHL, TNT, UPS, FedEx and other express delivery services
DHL: http://www.dhl.com

Q. Where is my order shipped from?
A. Airmail directly from ShenZhen, China. You are able to enjoy such low prices and even worldwide free shipping because we take advantage of the lower operating costs (in warehousing and logistics) and we bypass the middlemen.
Q. How will you ship to me?
A. The default free shipping option is via Standard Air Mail (Postal Service). If you are in a hurry, then you still have the option of our Expedited Shipping.
Q. What is the normal shipping time?
A. The shipping time is approximately 7 to 15 business days. Most orders will arrive well within the advertised timeframe. The timeframe is an estimation and NOT a promise or a commitment. Occassionally, there may be slight delay due to variation of postal service in different regions, customs inspections, public holidays, weather etc. These are beyond our control.
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