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Frequently Asked Questions - Returns

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Q. Defective Items
A. - If an item is DOA (Dead On Arrival) or a fault becomes apparent in the first 120 days of delivery, then the buyer may request for a refund (money-back) or a reship.
- The buyer must inform us within the first 120 days of delivery.
- We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee. If the inspection result indicates that the item is not faulty, then the buyer is only eligible for a Store-Credit instead of a refund or reship.
- After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
- After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund instead.
Q. Bought Wrong Item
A. - If the buyer purchased a wrong item, then the buyer may request for an exchange or a Store-Credit. The buyer will not be eligible for a refund.
- The buyer must inform us within the first 120 days of delivery.
- The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
- A 30% restocking fee may be applied for all returns and exchanges at our decision.
- After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged item.
Q. Shipped Wrong Item
A. - If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
- The buyer must inform us within the first 35 days of delivery.
- Depending on the type of item, we we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.
Q. Lost Item
A. - An item is considered lost if it does not reach the buyer after 6 weeks of delivery.
- After the 6th week, the buyer is eligible for a full refund or a reship.
- We are responsible for the reshipping fee.
Q. Out-of-Stock Item
A. - If the buyer does not want to wait for an out-of-stock item and if he has paid by PayPal, then we will refund via PayPal.
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