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Frequently Asked Questions - The basics

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Q. My tracking number is not working, what should I do?
A. Once your package has left, it will take 1-3 business days to process in the post office. Please wait a little more time and try again later. If any questions, please don't hesitate contact us.
Q. Do I need to pay taxes or customs duties on my shipment?
A. shipments originate in Hong Kong which is a free port. Since there is no sale tax imposed by the Hong Kong government, customers generally will not pay any tax when shopping with us. As per our data, only less than 1% of the packages were opened and checked by customs officials at their destination. Customers are responsible to pay for the taxes if import taxes are assessed.Although the possibility of import taxes is very slim, we strongly suggest that familiarize yourself with your country’s import policy before making a purchase. Please note that some products may require special licenses or permits to import. It is the customer’s business to handle the products that are confiscated by customs officials in their country. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the recorded importer and must comply with all laws and regulations of the destination country.

Q. Is it safe to shop online at
A. We respect your privacy and will never sell or distribute your personal information. You pay using your PayPal account or Credit Card via the PayPal Website option. Paypal is the world's leading secure online payment system, and you are fully guaranteed by PayPal's Buyer Protection. The reality is that shopping online is known to be more secured than placing an order over the phone and providing your billing information to a random agent whom you do not even know. You can rest assured that it is SAFE to shop online at
Q. How can I check my order status?
A. The default free shipping option is via Post Air Mail (Postal Service) and it does not have a tracking number. Therefore, you will not be able to trace the package after it leaves our warehouse. If you have paid for Registered Mail or Expedited Shipping, then there will be a tracking number with more shipping details.
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