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Frequently Asked Questions

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Q. My tracking number is not working, what should I do?
A. Once your package has left allok.cc, it will take 1-3 business days to process in the post office. Please wait a little more time and try again later. If any questions, please don't hesitate contact us.
Q. Do I need to pay taxes or customs duties on my shipment?
A.

Allok.cc shipments originate in Hong Kong which is a free port. Since there is no sale tax imposed by the Hong Kong government, customers generally will not pay any tax when shopping with us. As per our data, only less than 1% of the packages were opened and checked by customs officials at their destination. Customers are responsible to pay for the taxes if import taxes are assessed.Although the possibility of import taxes is very slim, we strongly suggest that familiarize yourself with your country’s import policy before making a purchase. Please note that some products may require special licenses or permits to import. It is the customer’s business to handle the products that are confiscated by customs officials in their country. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Focalprice.com, the recipient is the recorded importer and must comply with all laws and regulations of the destination country.

Q. Is it safe to shop online at Allok.cc?
A. We respect your privacy and will never sell or distribute your personal information. You pay using your PayPal account or Credit Card via the PayPal Website option. Paypal is the world's leading secure online payment system, and you are fully guaranteed by PayPal's Buyer Protection. The reality is that shopping online is known to be more secured than placing an order over the phone and providing your billing information to a random agent whom you do not even know. You can rest assured that it is SAFE to shop online at Allok.cc
Q. What payment methods do you accepts?
A. We use PayPal's secure interface to accept payment. If you do not have a PayPal account, you can still use Visa, MasterCard or American Express via PayPal. Note that you are NOT required to open a new PayPal account just for this purchase.
Q. What are the shipping fees?
A.

Shipping via airmail is free worldwide on any product. The delivery cost for express services depends on your country, how many items you order, and the total weight and volume. The information below is for your reference. If you have any questions, please contact us.

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